Refund & Cancellation
We want you to subscribe to Cronable because it is useful to you, not because you feel locked in. This policy explains how cancellation works, and when a refund may apply. It is our current, stated policy.
Last updated July 10, 2026
Cancel anytime
You can cancel a monthly subscription at any time. There is no cancellation fee and no need to give a reason.
How to cancel
Cancelling is self-serve: log in to your customer portal and cancel from your account and billing settings. If you run into any trouble, email us at sales@cronable.ai and we will help.
What happens to your access
When you cancel, your subscription stays active until the end of the period you have already paid for. You keep full access until then, and you will not be billed again. After that, your licence ends and the software may stop running or updating.
Your data is unaffected. Because Cronable is self-hosted, everything you created stays on your own infrastructure, for you to keep, export or delete.
Refunds
Subscriptions are billed in advance for each period. We do not give partial refunds for time left in a period you have already paid for — when you cancel, you simply keep access until that period ends.
That said, we want you to be happy. If Cronable is not right for you, we may offer a good-faith refund within 14 days of your first subscription payment, at our discretion. Just email us at sales@cronable.ai and tell us what happened.
Your consumer rights
This policy is offered on top of your rights under the law, not instead of them. If you are a consumer, nothing here removes any statutory right you have that cannot be waived. Singapore does not provide a general cooling-off period for online software subscriptions, so for most customers the terms above are the policy that applies — but where the law gives you a stronger right, that right still stands.
If you are a consumer in the EU or the UK, you have a statutory 14-day right to withdraw from a distance contract. Because your subscription gives you immediate access to downloadable software, when you subscribe and download the installer you expressly ask us to start providing it straight away and acknowledge that you lose this 14-day right of withdrawal once that download or access has begun. Until you begin the download, the right still applies — email us at sales@cronable.ai to withdraw and we will refund your payment.
Questions
If anything about billing, cancellation or refunds is unclear, email us at sales@cronable.ai. We would rather sort it out than leave you guessing.